![]() If the administrator can not identify the affected workstation in the management console:ġ.Click Help -> Encryption recovery in the top bar of the management console.ģ.The user must provide the Workstation ID to the administrator. The administrator can perform this task in two ways: If the administrator can identify the affected workstation in the management console:ġ.Click Computer Details of the workstation in the management console.Ģ.Click Overview -> Encryption tile select Manage -> Restore Access -> Recovery Password.ģ.Based on the Recovery Index, which appears on the user's screen, the administrator can provide the correct recovery password for the user.Ĥ.After the user inserts the password, they can change their FDE login password. ![]() At this point, the user needs to contact the administrator who can generate a recovery password. Prompted for a password when trying to access program settings or advanced setup Create a new policy for endpoint products for Windows in ESET Security Management Center.In this state, the user will see on their pre-boot login screen a warning "User is disabled." The user needs to press F1 to open the pre-boot login menu and select Password recovery.
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